Best Practices
How to get the most out of ClientSuccess
ClientSuccess Features
- Commonly Configured Email Automation Rules
- Commonly Configured SuccessCycles
- 4 Segmented Strategic Views for Frontline CSMs
- How to Configure Scorecard
- Pulse Plan
- Develop, Document, and Strengthen Customer Lifecycle Plans (How to get the most out of SuccessCycles)
User Webinars
General Customer Success Best Practices
- 8 Ways to Measure Churn and Retention
- 5 Bulletproof SaaS Strategies Proven to Build a Culture of Customer Success
- 4 Ways a CSM Can Earn a Seat at the Exec Level with Clients
- 3 Reasons Why Customer Health is Like a Gallon of Milk
- Retention and Growth
- Renewal Management