ClientSuccess NPS

Our NPS solution is a powerful tool that can help streamline and standardize your customer feedback / satisfaction workflows.

Functionality includes:

Consolidated NPS Data

• While traditional NPS gives you a broad view of your customer's feedback, our NPS allows you to go deeper by pairing NPS ratings with other ClientSuccess data so you can see ratings from key people (executive sponsors, champions, etc) in addition to everyone else

Customized NPS "Thank You" Messages

• Ask your promoters to give you reviews and ask your detractors what you should improve. Then take action on their feedback

Various Send Methods

• Utilize Automation triggers to send NPS surveys after an onboarding period, before renewal, or at other key moments
• Send NPS surveys directly to contacts listed in the Contact App
• Bulk send NPS surveys based off configured client Segments

NPS Reminder Emails

• Give recipients an extra nudge by sending reminders to people who have received a survey, but haven't completed it

Unsubscribe Link

• Respondents can unsubscribe from receiving future surveys