ClientSuccess has completed working through a 3rd party app verification process that Google recently (2019) started requiring applications to go through. Thankfully, we're now a verified app in the G Suite Marketplace!
With the approval, there is a new step necessary to allow your ClientSuccess Users to authenticate their Gmail to ClientSuccess. After completing the below steps, your ClientSuccess Users can then proceed with their individual authentications.
1 - Before ClientSuccess Users can authenticate to Gmail, the domain administrator at the company must install the ClientSuccess app for the users that are going to be authenticating.
2 - Once the app is installed within your G Suite domain, the normal workflow will behave as expected and won’t be any different.
3 - Any Google domain that does NOT have the app enabled or where that user within the domain has not been allowed access (at the domain administrators discretion) will not be able to authenticate Gmail within ClientSuccess.
If you have any additional questions, or concerns around this process, please reach out to firstname.lastname@example.org.