Q: Will other members of my organization have their emails pulled into my assigned accounts?
A: Yes. As long as their email addresses are authenticated, any email interaction they have with your contacts will be synced into the engagement section.
Q: Is there a way to filter out what emails get pulled into the engagements section?
A: No. All emails in your inbox or available folders will be pulled in and no filters can be applied.
Q: How long does it take for an email to be pulled in?
A: We do a hard sync every hour, but when your integration is freshly connected, it may take up to 3-4 hours for the emails to start flowing in. If an email doesn't show up right away, please wait 2 hours before reporting it.