What is Product Pulse?
Product Pulse is a new application that delivers the ability to set a pulse on each of your products as you engage with your customers so you can easily understand which products are performing well, and which could use some serious help and attention.
Product Pulse features include:
- Setting a Pulse by each Product
- Product Pulse History View for overtime product performance
- Comments for each Product Pulse so you can provide contextual insights for individual products
- Includes products or unique product packages for additional insights
- Hide products that are not relevant for the individual customer
- New Product Pulse Report that quickly identifies problem areas and risk on revenue
Product Pulse App
Customers will see a new Product Pulse app in the Client Dashboard where products that are enabled will automatically be displayed and ready for a Product Pulse to be set.
Unique products or product packages can be created and included in the Product Pulse list as shown above in the example of "A Super New Product".
Product Pulse History
The Product Pulse History can be viewed for each customer to drill in and see how the Product Pulse has changed over time.
Users can also choose an individual product to zoom in for more granular detail.
How do I enable Product Pulse?
In order to enable your instance of ClientSuccess to display products in Product Pulse, you will need to turn them on in Global Settings in the Products Section. In the example below, Goals, NPS, and the ClientSuccess Platform have been enabled for Product Pulse.
Product Pulse Report
A new Product Pulse report gives unique insights into which products are performing well, and which ones can use some serious help.
Customers can easily see which products are not performing well and the potential risk to revenue for quick decision making on where to focus your attention.
Filter by Product / Sort by Columns
Users can filter by product and Sort by any of the columns to get the insights and clear picture of the story they are trying to tell with the new data.
For any additional questions please contact your CSM, or reach out to our Support team.