ClientSuccess

Decreasing Churn

Perhaps the most critical alignment in an entire organization is that of customer success and customer support.

How to Align Customer Success & Customer Support

Some of the most common customer success terms

Key Customer Success Definitions

Renewal Management

Building a proactive and offensive approach to Customer Success

Retention and Growth

Customer health is the current state of customer satisfaction

3 Reasons Why Customer Health is Like a Gallon of Milk

How to become the trusted advisor your client uses to achieve goals and make positive impacts.

4 Ways a CSM Can Earn a Seat at the Exec Level with Clients

Strategies any organization can leverage immediately to build and grow a winning customer success culture from the ground up

5 Bulletproof SaaS Strategies Proven to Build a Culture of Customer Success

Some of the most prominent customer success metrics

8 Ways to Measure Churn & Retention

Dave Blake

Kristi Faltorusso

General Customer Success Best Practices

Find answers and get help from Intercom Support and Community Experts

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