The Support View app provides visibility to support tickets that clients have opened. This article covers specifics about integrating with Desk, required as part of completing the integration.


How to set up

UserVoice does not natively support assigning a ticket to an organization, so a custom field must be used.


Steps

1. Follow these instructions to create a custom field in UserVoice. We recommend naming it "Organization."

2. Contact us via the messenger below with the name of this field so that we can configure that for your instance.

3. Enter the value of the custom field into the Support View module for each client in ClientSuccess. Optionally, you can provide a list that contains all of your clients in ClientSuccess and the values of this custom field, we can import that for you. Custom field values can be retrieve via the UserVoice API.

Did this answer your question?