The Support View app provides visibility to support tickets that clients have opened. This article covers specifics about integrating with Salesforce Service Cloud, required as part of completing the integration.
In order to connect to the Salesforce Service Cloud integration, you must first complete steps 1-4 from Configuring the Salesforce Integration. These are required to get your support tickets in ClientSuccess.
Once completed, follow the below steps:
1. On the integrations settings screen, enable the Support View module.
2. Notify us via the in-app messenger so we can activate Salesforce Service Cloud.
***Salesforce Service Cloud tickets will appear automatically once the Support View has been enabled and Service Cloud activated.