Based out of Utah, ClientSuccess' office hours are Monday through Friday, 9am - 5pm MDT. We love to respond quickly to in-app chats.
We are also available individually via email or phone, and respond as quickly as we're able.
We recommend contacting us via in-app chat for support-related or other high-level questions in order to receive the quickest response.
Your assigned CSM, of course, is also available to take care of your needs.